Return Policy

At Queenchal Jewellery, we take pride in the quality and craftsmanship of our products. For hygiene and safety reasons, especially with body and piercing jewellery, we do not offer refunds.

Store Credit Only

We accept returns for store credit only under the following conditions:

• Items must be in their original sealed packaging

• Items must be unused and unworn

• Returns must be received within 15 days of the delivery date

• Shipping costs are non-refundable

For hygiene reasons, we cannot accept returns on items that have been opened, worn, or tampered with.

Once your return is inspected and approved, store credit will be issued for the value of the item (excluding shipping fees).

If you wish to request a return, please contact us before sending the item back.

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Shipping Policy

We aim to dispatch your order as quickly as possible.

Orders will begin processing once payment has been successfully completed and confirmed. Processing times may vary during busy periods, but we always work to ensure prompt handling of your jewellery.

Shipping Costs & Delivery Times

Shipping timeframes and costs vary depending on:

• The destination country

• The shipping method selected at checkout

You will see the available shipping options and costs before completing your purchase.

International Orders

International shipments may be subject to:

• Import taxes

• Customs duties

• Additional handling fees

These charges are determined by the destination country and are typically due upon arrival.

Queenchal Jewellery is not responsible for customs charges, import taxes, or delays caused by customs clearance.